FAQ's

At Zensation we want to make sure you are completely satisfied with your purchase.
If you are unhappy with your purchase, Please contact our team immediately to discuss how we can resolve the problem by either refunding the amount purchased or replaced by store credit.

We use Auspost so you can be assured, If you aren't there & there isn't a safe place to leave your delivery, your delivery person will take it to your nearest Post Office. You'll get a notification about your delivery.

Dispatch of your online order is from our Sydney store. Orders will generally take between 1 – 3 business days from the time of your order being placed.
Please note that dispatch timeframes do not include public holidays or weekends.

Express orders are dispatched from our Sydney store & will arrive no later than the next business day on orders received before 1 p.m.
Please note that dispatch timeframes do not include public holidays or weekends.

Each individual blend is comes with instructions on how to brew.

You can keep your tea fresh by re-sealing the packaging provided or store them in airlock containers.

Our products are from China, Japan, Etc

Yes, we have a store located in Sydney.
Shop 160/806 Bourke St, Waterloo NSW 2017

Yes, All our teas are Vegan Friendly

Not all our Blends are Organic, if they are Organic it will State that it is in the description.

Tea is like honey and other items classified as a ‘low-risk item’. So no, it really doesn’t Expire.

Though we do recommend for optimum taste and freshness you drink your tea within 1-2 years of reciving.